Security policy

We are committed to ensure the security of your information. We maintain suitable physical, electronic and managerial procedures to safeguard and secure your information by preventing unauthorized access. Read here how we use cookies, debit/credit cards, other websites and contents.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Use of credit/debit cards:

Shopping at Shopkey is 100% safe. All Credit card and Debit card payments on Shopkey are processed through secure and trusted payment gateways. When you transact here, you pay at the payment page which is incorporated with your respected bank. So, your bank deals with your credit/debit card information. You can be assured that Shopkey offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We provide security only at our website. 

Content you submit:

You agree that any information submitted belongs to you or you have permission to submit them. Content means but is not restricted to text, graphics, photos, logos, audio/video files etc. You agree to indemnify us from all responsibility and not hold us responsible for displaying any information you submit to us.

 

Delivery Policy

Shopkey.com opens the doorway for everybody to shop over the Internet. Our dedicated Shopkey quality assurance team works round the clock personally to make sure the your right packages reach you on time. Our services are at your doorsteps with low delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Nepal, incase of any modification in delivery charge for a particular item, it will be mentioned in product details.

Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that.

Standard Delivery: If your delivery address is within Valley, products will be delivered by within 1-2 business days. If it is outside Valley, it will take 5-7 business days. If you order after 6 PM, it will be considered as an order of next business day.

 Note: Delivery may delay due to COVID-19.

 

Replacement Guarantee

We provide great customer experience each time you shop with  Shopkey. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents.

All you need to do is give us a call or drop an email at info@shopkeynep.com  within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Shopkey team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.

Privacy policy

This privacy policy sets out how Shopkey.com uses and protects any information that you give here when you use this website. We view protection of your privacy as a very important principle. We are committed to ensuring your privacy here. Your information will only be used in accordance with this privacy statement whenever we ask you to provide any information by which you can be identified while using this website.

You will be required to enter a valid phone number while signing up and placing an order on Shopkey. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS, in case of any order or delivery related updates. Shopkey will not use your personal information to initiate any promotional phone call or SMS. We store and process your information in computers that are protected by physical as well as reasonable technological security measures.

Shopkey may change this privacy policy from time to time if needed by updating this page. Please check this page periodically to ensure that you are happy with our privacy policy.

 

Terms of use

The domain name www.shopkeynep.com is owned by Shopkey Private Limited. Your use of this e-commerce portal and services and tools are governed by the following terms and conditions (Terms of Use) as applicable to the website. When you visit the website, you are subject to the policies that are applicable here.

For the purpose of these Terms of Use, wherever the context so requires ‘You’ or ‘User’ or ‘Visitor’ will mean any natural or legal person who has agreed to become a member of the site by signing up. Shopkey allows user to surf the website or making purchases without registering on the website. The term “we”, “us”, “our” will mean shopkeynep.com

When you use Shopkeynep.com, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs. If you choose to buy on the website, we collect information about your buying behaviour.

If you choose to mail us or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. Our website may link to other websites too. These links are provided for your convenience to provide further information. Shopkeynep.com is not responsible for the practices, term of use or the content of those linked websites.

This website contains materials which are owned by us. These materials include, but are not limited to, the design, look, appearance, data, and graphics. Reproduction is prohibited other than in accordance with the copyright law. Unauthorized use of this site may give rise to a claim for damages. Products at this e-commerce portal are sold by respective sellers. All materials on this site are protected by copyrights, trademarks, and other intellectual property rights. Material on website is solely for personal and non-commercial use of users. Without the prior written consent of the owner, modification or use of the materials on any other website is violation of the law, and is prohibited.

We reserve the right to change, modify, add or remove portions of these Terms of Use at any time without any prior written notice. If we decide to change the terms of use, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

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